Careers & Internships

REPORTS TO: DIRECTOR OF PROGRAM SERVICES
COMPENSATION: COMMENSURATE WITH EXPERIENCE
EXEMPT STATUS: SALARIED, NON-EXEMPT
COMMITMENT TYPE: FULL TIME
BASE OF OPERATIONS: ROCKWALL, TX
JOB SUMMARY:
The role of the Outcomes Specialist will be to assure data collection is accurate and timely, to prepare and analyze reports for stakeholder review and grant purposes, provide support to staff in data entry and collection efforts and to manage the case tracking and client satisfaction systems. The Outcomes Specialist will assist in monitoring program compliance with grant requirements, and work with staff to monitor program compliance and status of deliverables. The Outcomes Specialist works closely with the President & CEO, Director of Program Services, Director of Clinical Services, and all staff members that use the case tracking system.

ESSENTIAL FUNCTIONS:

• Responsible for utilizing client database to create statistical reports.
• Oversee data and reports retrieved from the client data management system.
• Work collaboratively with the Director of Program Services and Director of Clinical Services to ensure that staff are consistent with data entry and provide or coordinate training where necessary.
• Responsible for data mining and extraction of measurable data for both internal and external reporting for grant purposes, community partners, and potential donors.
• Create, maintain, and run supplemental reporting for agency as needed.
• Responsible for data visualization such as charts and graphs.
• Assist in recommending improvements in data collection and reporting methods.
• Support organization by providing trend analysis and forecasting.
• Support the tracking of CACRC community engagement, trainings, and continuing education.
• Participate in regular Case Management and Data/Grant meetings.
• Assist in the development and ongoing maintenance of internal reporting, with an emphasis on data integrity, anomaly detection and client outcomes.
• Manage client satisfaction/outcomes survey and multidisciplinary team survey programs and related database systems.
• Develop data entry/data collection policies and practices and monitor the accuracy, consistency and quality of data reporting on a regular basis.
• Update and maintain Agency Standard Operating Procedures
• Distribute pertinent information regarding grant compliance and reporting obligations to the President & CEO, Program Director, and Clinical Director.

JOB REQUIREMENTS AND QUALIFICATIONS:

 Education/Skills:

• Bachelors’ degree preferred.
• Must have excellent computer skills, experience with databases, spreadsheets, graphs and charts and above average knowledge of Microsoft Word, Excel, PowerPoint, Tableau or other related visualization software programs.
• Highly detail oriented, well-organized and analytical.
• Excellent communication skills both oral and written.
• Ability to handle reading and reporting very sensitive and possibly traumatic data regarding individual child abuse cases.

Experience:

• Experience with statistical/data analysis, information technology, program evaluation, research, and/or non-profit management
• Experience working with client data in a health services, child development or criminal justice setting preferred

Knowledge Requirements:

• Must possess the ability to read, write, and speak English fluently
• Strong interpersonal skills and ability to maintain professional boundaries
• Ability to communicate, verbal and written, in a professional and appropriate manner
• Ability to multi-task, prioritize, and work with diverse perspectives
• Excellent computer and technology skills, including proficiency in Microsoft Word, Excel, and PowerPoint, as well as the ability to learn and use web-based software

Physical Requirements:

• Lifting of office materials (up to 25lbs)

Other Information:

• Position involves some evening, weekend, and holiday hours
• Travel may occasionally be required for educational or business purposes. It is not anticipated that any travel would last more than 2 – 3 days
• Expected participation in professional development activities (ie: regular peer review, related literature, continuing education, leadership development)
• Employment dependent upon the successful completion of a background check, including criminal and DFPS clearances

If you have the qualifications outlined, and are interested in applying for this position, please send a cover letter and resume to: Applicant@rockwallcac.org

The Children’s Advocacy Center for Rockwall County is an Equal Opportunity Employer.