REPORTS TO: DEVELOPMENT MANAGER

COMPENSATION: COMMENSURATE WITH EXPERIENCE

EXEMPT STATUS: SALARIED, EXEMPT

COMMITMENT TYPE: FULL-TIME

BASE OF OPERATIONS: ROCKWALL, TX

JOB SUMMARY:

The Donor Relations Coordinator plays a key role in building and sustaining meaningful relationships with donors and supporters of the Children’s Advocacy Center for Rockwall County (CACRC). Reporting to the Development Manager, this position manages donor stewardship activities, engagement opportunities, donor communications, and database management while supporting fundraising campaigns, special events, and initiatives that advance the organization’s mission and philanthropic goals. The Donor Relations Coordinator serves as an ambassador for CACRC, helping cultivate, solicit, steward, retain, and recognize donors through meaningful and personalized engagement.

ESSENTIAL FUNCTIONS:

 Donor Relations & Stewardship

• Build and maintain relationships with individual, corporate, and foundation donors through personalized outreach, meaningful engagement, and ongoing stewardship.
• Coordinate donor engagement and stewardship activities.
• Develop and distribute donor communications and follow-up materials that engage supporters, recognize their contributions, and connect them to CACRC’s mission and impact.
• Assist with gift processing, reconciliation, donor acknowledgments, and ensuring timely and accurate donor recognition and receipting.
• Maintain accurate donor records in the CRM, including data entry, communication tracking, reporting, and donor correspondence.
• Uphold the highest standards of donor confidentiality, data integrity, and ethical fundraising practices.
• Coordinate logistics and donor engagement activities.

Campaigns & Fundraising Initiatives

• Support annual campaigns for fundraising efforts.
• Support donor ambassador groups and giving programs.
• Support in-kind donation acquisition and processing.
• Collaborate community engagement and volunteer programs as needed.
• Support the planning and execution of signature fundraising events.
• Manage donor-related special programs in collaboration with Family Advocacy and other departments, including Back-to-School Drive,Thanksgiving Basket Drive, Holiday of Hope, and My Safe
• Represent CACRC at networking events, community gatherings, and meetings with prospective donors and partners. Occasional evening and weekend participation may be required.

JOB REQUIREMENTS AND QUALIFICATIONS:

Education:

• Bachelor’s Degree preferred.

Experience:

• 1-3 years in fundraising / donor or client relations / sales experience preferred.
• Exemplary planning and time management skills.
• Self-starter who enjoys new challenges and adapts well to changing priorities.

Skills and Abilities Requirements:

• Experience managing multiple projects, deadlines, and priorities simultaneously.
• Strong written, verbal, and interpersonal communication skills.
• Confident public speaker.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams.
• Experience with Bloomerang or similar donor database systems preferred.
• Strong organizational and time-management skills with exceptional attention to detail.
• Demonstrated ability to build positive relationships with donors, volunteers, community partners, and colleagues.
• Commitment to maintaining confidentiality and handling sensitive donor and client information with professionalism.
• Demonstrated understanding of donor stewardship, relationship management, and donor retention best practices.
• Knowledge of fundraising ethics and commitment to donor-centered philanthropy consistent with Association of Fundraising Professionals (AFP) standards.
• Experience conducting donor research, analyzing donor data, and utilizing donor insights to inform engagement strategies preferred.
• Self-motivated, adaptable, and solutions-oriented with the ability to work both independently and collaboratively.
• Must possess the ability to read, write, and speak English fluently.
• Bilingual (Spanish/English) fluency is highly desirable but not required.
• Perform other duties as assigned in support of the Children’s Advocacy Center for Rockwall County’s mission, strategic priorities, fundraising goals, and community engagement efforts.

Physical Requirements:

• Sitting, standing, walking, bending, stooping, reaching squatting, kneeling, twisting on an intermittent and sometimes continuous basis.
• Able to grasp, push pull objects such as files or file cabinet drawers and reach overhead.
• Lifting of office materials (up to 25 lbs.).
• Moderate independent travel by private auto required.

Other Information:

• Position involves some evening, weekend, and holiday hours.
• Able to maintain confidentiality and present in a positive, professional manner at all times.
• Travel may occasionally be required for educational or business purposes. It is not anticipated that any travel would last more than 2-3 days.
• Must have valid driver’s license and proof of liability insurance and reliable transportation.
• Expected participation in professional development activities.
• Employment is dependent upon the successful completion of a background check, including criminal, DPFS, and National Sex Offender Registry.

If you have the qualifications outlined, and are interested in applying for this position, please send a cover letter and resume to: Applicant@rockwallcac.org.

The Children’s Advocacy Center for Rockwall County is an Equal Opportunity Employer.

REPORTS TO: DIRECTOR OF PROGRAM SERVICES

COMPENSATION: COMMENSURATE WITH EXPERIENCE

EXEMPT STATUS: SALARIED, NON-EXEMPT

COMMITMENT TYPE: FULL-TIME

BASE OF OPERATIONS: ROCKWALL, TX

JOB SUMMARY: The Bilingual Family Advocate provides Spanish- and English-language advocacy, interpretation, education, and support services to children and families served by CACRC. This position coordinates Family Care volunteers, supports family advocacy programs and special projects, facilitates access to community resources, and collaborates with multidisciplinary partners and agency staff to promote client safety, support, and healing.

ESSENTIAL FUNCTIONS:

• Serve as the primary Family Advocate for Spanish-speaking clients, provide crisis intervention, advocacy, referrals, and ongoing support throughout the investigative and healing process
• Educate and support non-offending caregivers regarding CACRC services, the forensic interview process, MDT response, victims’ rights, child abuse dynamics, Crime Victims Compensation, Texas IVSS, medical evaluations, court proceedings, and available community resources
• Maintain communication with clients, MDT partners, and service providers to facilitate referrals, coordinate services, and ensure appropriate follow-up and case support
• Participate in Comprehensive Case Management (CCM), including weekly CCM meetings, monthly staffing/support sessions, and mental health briefings, Strategy Sessions, and Special Staffings
• Document services provided for timely reports and maintain accurate family advocacy records
• Provide medical and court accompaniment as needed
• Translate non-legal documents and provide interpretation services for program services clients
• Provide back-up Family Advocacy services, as needed, for non-Spanish speaking clients including client intake, trauma and suicide screenings, needs assessments, crisis intervention, and coordination of services in accordance with agency protocols
• Recruit, train, schedule, supervise, and serve as the primary point of contact for Family Care volunteers supporting Program Services
• Coordinate Family Care coverage for forensic interviews, advocacy services, and other client support activities, providing direct service when volunteer coverage is unavailable
• Serve as the primary point of contact for Family Advocacy volunteers during on-site activities
• Maintain Family Advocacy resources, including client educational materials, resource displays, referral information, and volunteer support materials
• Coordinate and support Family Advocacy Special Projects (i.e. Back to school, Holiday Assistance, etc.), this includes working with the Development staff and Volunteers
• Manage Family Advocacy resources, including on-site client materials, resource displays, and resource binders
• Develop and maintain relationships with community partners to enhance resource availability and referral opportunities for Family Advocacy clients
• Other job duties as requested by Director of Program Services

JOB REQUIREMENTS AND QUALIFICATIONS:

Education:

• Bachelor’s degree in human services, social work, counseling, psychology, sociology, or related field OR a minimum of four years of full-time experience in a social service setting

Experience:

• Work experience with child abuse victims and their families, preferred
• Experience as a Victim Advocate or with an MDT partner agency

Knowledge Requirements:

• Must possess the ability to read, write, and speak English fluently
• Bilingual (Spanish/English) fluency is required
• Strong interpersonal skills and ability to maintain professional boundaries
• Ability to communicate well orally and in writing
• Working knowledge of trauma informed care
• Possess a high level of cultural intelligence to ensure that services are assessable and tailored to meet the individual and unique needs of clients, community members, and the MDT regarding culture, development, and special needs
• Ability to multi-task and work with diverse perspectives
• Excellent computer and technology skills, including proficiency in Microsoft Word, Excel, and PowerPoint, as well as the ability to learn and use web-based software
• Possess ability to collaborate and interact well with team members from various disciplines
• Knowledge of community resources
• Ability to maintain composure and professionalism under pressure of deadlines

Physical Requirements:

• Sitting, standing, walking, bending, stooping, reaching squatting, kneeling and other movement required in working with children
• Lifting of office materials (up to 25 lbs.)
• Moderate independent travel by private auto required

Other Information:

• Involves some evening, weekend, and holiday hours
• Will be a part of a Family Advocacy on-call rotation
• Travel may occasionally be required for educational or business purposes. It is not anticipated that any travel would last more than 2-3 days
• Must have valid driver’s license and proof of liability insurance and reliable transportation
• Expected completion of the CACTX Family Advocate Training Program, including Family Advocacy 101-201 and Comprehensive Case Management trainings (or equivalent) within their first year of employment
• Expected participation in professional development activities (ie: regular peer review, related literature, and continuing education)
• Employment is dependent upon the successful completion of a drug screening and background check, including criminal and DPFS clearances

If you have the qualifications outlined, and are interested in applying for this position,

please send a cover letter and resume to: Applicant@rockwallcac.org

The Children’s Advocacy Center for Rockwall County is an Equal Opportunity Employer.

We are no longer accepting applicants for the Spring 2026 semester.