REPORTS TO: Development Manager

COMPENSATION: COMMENSURATE WITH EXPERIENCE

EXEMPT STATUS: SALARIED, EXEMPT

COMMITMENT TYPE: FULL-TIME

BASE OF OPERATIONS: ROCKWALL, TX

JOB SUMMARY:

The Donor Relations Coordinator plays a key role in building and sustaining meaningful relationships with donors and supporters of the Children’s Advocacy Center for Rockwall County (CACRC). Reporting to the Development Manager, this position manages donor stewardship activities, engagement opportunities, donor communications, and database management while supporting fundraising campaigns, special events, and initiatives that advance the organization’s mission and philanthropic goals. The Donor Relations Coordinator serves as an ambassador for CACRC, helping cultivate, solicit, steward, retain, and recognize donors through meaningful and personalized engagement.

ESSENTIAL FUNCTIONS:

Donor Relations & Stewardship

• Cultivate, engage, and steward relationships with individual, corporate, and foundation donors through personalized outreach and meaningful donor experiences.
• Manage a portfolio of donors by identifying, cultivating, soliciting, stewarding, retaining, and upgrading supporters while re-engaging lapsed donors.
• Assist in implementing donor moves-management strategies to increase engagement, giving levels, and donor retention.
• Conduct donor and prospect research to identify giving capacity, philanthropic interests, and engagement opportunities.
• Coordinate donor engagement activities, including scheduling meetings, conducting site tours, delivering donor gifts, attending check presentations, and providing mission-focused presentations to community groups and organizations.
• Develop customized donor communications and follow-up strategies for prospects and supporters participating in CACRC programs, campaigns, and events.
• Draft and distribute donor communications, including acknowledgment letters, mass emails, newsletters, donor impact updates, donor recognition materials, and other stewardship communications.
• Collaborate with program staff and leadership to gather impact stories, outcomes, client success stories, and program updates for donor communications and stewardship efforts.
• Assist with gift processing, reconciliation, donor acknowledgments, and ensuring timely and accurate donor recognition and receipting.
• Maintain accurate donor records in the CRM, including data entry, communication tracking, reporting, and donor correspondence.
• Generate donor reports and insights to support fundraising strategy, relationship management, and decision-making.
• Track and report donor retention, renewal, upgrade, and reactivation metrics, providing recommendations to strengthen donor engagement and long-term support.
• Uphold the highest standards of donor confidentiality, data integrity, and ethical fundraising practices.

Campaigns & Fundraising Initiatives

• Support annual campaigns, including Go Blue for Kids, North Texas Giving Day, Giving Tuesday, and Year-End Appeals.
• Manage CACRC’s recurring donor program, the Blue Heart Society, including donor acquisition, acknowledgment, stewardship, retention, and program promotion.
• Manage in-kind donations, including solicitation, tracking, acknowledgment, receipting, and recognition of donors.
• Assist with donor acquisition and relationship-building efforts to expand CACRC’s base of support.
• Assist with stewardship activities and reporting requirements for corporate and foundation supporters, as assigned.
• Generate reports and donor insights as needed to support fundraising strategy and decision-making.

Events & Donor Engagement

• Coordinate logistics and donor engagement activities for key events and stewardship programs, including Blue Tie Guy Ambassador events, Guardian Angel receptions, donor salons, and donor appreciation events.
• Collaborate with Women of Courage Ambassadors and other volunteer leadership groups to increase donor engagement and community awareness.
• Support volunteer, ambassador, committee, and donor engagement activities related to fundraising initiatives and donor cultivation efforts.
• Support the planning and execution of signature fundraising events, including management of silent auctions for Go Blue for Kids Gala and Bubbles & Bags.
• Assist with tracking stewardship and event-related expenses in accordance with departmental budgets.
• Assist with event setup, execution, and teardown as needed.
• Represent CACRC at networking events, community gatherings, and meetings with prospective donors and partners. Some evening and weekend participation may be required.

Special Programs & Supply Drives

• Provide administrative and engagement support for auxiliary groups, including Blue Tie Guy Ambassadors, Women of Courage Ambassadors, and Guardian Angel Society.
• Manage donor-related special programs in collaboration with Family Advocacy and other departments, including Back-to-School Drive, Thanksgiving Basket Drive, Holiday of Hope, and My Safe Space.
• Coordinate donor engagement opportunities associated with these programs to enhance mission awareness and strengthen donor relationships.

JOB REQUIREMENTS AND QUALIFICATIONS:

Education:

• Bachelor’s Degree preferred.

Experience:

• 1-3 years in Development / Donor Relations experience preferred.
• Exemplary planning and time management skills.
• Self-starter who enjoys new challenges and adapts well to changing priorities.

Skills and Abilities Requirements:

• Experience managing multiple projects, deadlines, and priorities simultaneously.
• Strong written, verbal, and interpersonal communication skills.
• Confident public speaker with experience presenting to groups and community audiences.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams.
• Experience with Bloomerang or similar donor database systems preferred.
• Strong organizational and time-management skills with exceptional attention to detail.
• Demonstrated ability to build positive relationships with donors, volunteers, community partners, and colleagues.
• Commitment to maintaining confidentiality and handling sensitive donor and client information with professionalism.
• Demonstrated understanding of donor stewardship, relationship management, and donor retention best practices.
• Knowledge of fundraising ethics and commitment to donor-centered philanthropy consistent with Association of Fundraising Professionals (AFP) standards.
• Experience conducting donor research, analyzing donor data, and utilizing donor insights to inform engagement strategies.
• Self-motivated, adaptable, and solutions-oriented with the ability to work both independently and collaboratively.
• Must possess the ability to read, write, and speak English fluently.
• Bilingual (Spanish/English) fluency is highly desirable but not required.
• Perform other duties as assigned in support of the Children’s Advocacy Center for Rockwall County’s mission, strategic priorities, fundraising goals, and community engagement efforts.

Physical Requirements:

• Sitting, standing, walking, bending, stooping, reaching squatting, kneeling, twisting on an intermittent and sometimes continuous basis.
• Able to grasp, push pull objects such as files or file cabinet drawers and reach overhead.
• Lifting of office materials (up to 25 lbs.).
• Moderate independent travel by private auto required.

Other Information:

• Position involves some evening, weekend, and holiday hours.
• Able to maintain confidentiality and present in a positive, professional manner at all times.
• Travel may occasionally be required for educational or business purposes. It is not anticipated that any travel would last more than 2-3 days.
• Must have valid driver’s license and proof of liability insurance and reliable transportation.
• Expected participation in professional development activities.
• Employment is dependent upon the successful completion of a background check, including criminal, DPFS, and National Sex Offender Registry.

If you have the qualifications outlined, and are interested in applying for this position,

please send a cover letter and resume to: sryan@rockwallcac.org

The Children’s Advocacy Center for Rockwall County is an Equal Opportunity Employer.

REPORTS TO: DIRECTOR OF PROGRAM SERVICES

COMPENSATION: COMMENSURATE WITH EXPERIENCE

EXEMPT STATUS: SALARIED, NON-EXEMPT

COMMITMENT TYPE: FULL-TIME

BASE OF OPERATIONS: ROCKWALL, TX

JOB SUMMARY: The Family Advocate provides trauma-informed advocacy, crisis intervention, education, and ongoing support to non-offending caregivers and families served by CACRC. This position coordinates services throughout the investigative process, facilitates access to community resources, participates in multidisciplinary case management, and serves as a liaison among families, MDT partners, and agency staff to promote client safety, support, and healing.

ESSENTIAL FUNCTIONS:

• Serve as the primary family advocate for assigned clients and serve as the primary point of contact for non-offending caregivers, providing support throughout the investigative and healing process
• Educate and support non-offending caregivers regarding CACRC services, the forensic interview process, MDT response, victims’ rights, child abuse dynamics, Crime Victims Compensation, Texas IVSS, medical evaluations, court proceedings, and available community resources
• Assist non-offending caregivers with intake paperwork, explain the role of CACRC, the forensic interview process, available services, and victims’ rights
• Participate in Comprehensive Case Management (CCM), including weekly CCM meetings, monthly staffing/support sessions, and mental health briefings
• Administer Trauma and suicide screenings along with brief in-office interventions
• Assess client needs for CACRC services and community resources and make referrals in accordance with agency protocol
• Provide initial caregiver and follow-up surveys
• Provide long-term family advocacy for clients whose needs are identified during the forensic interview and are connected to an ongoing investigation
• Educate families about the medical evaluation process, assist with scheduling, and provide or arrange medical accompaniment as requested
• Provide crisis-intervention and ongoing support services within appropriate time frames
• Provide court education and accompaniment as needed
• Document services provided for timely reports and maintain accurate family advocacy records
• Serve as a liaison between CACRC clients, the Director of Program Services, Family Support Specialist, and MDT members to support coordinated service delivery
• Assist the Director of Program Services by serving as a primary Family Advocacy contact for inquiries related to Family Advocacy both internally and externally
• Participate in monthly Strategy Session and Special Staffings
• Manage screening and intervention materials to communicate supply, process, or documentation needs to the Director of Program Services as appropriate
• Assist with coordination of family advocacy programs, including Back to School, Holiday Assistance, Family Care, and other Family Support initiatives as needed
• Develop and maintain relationships with community partners to enhance resource availability and referral opportunities for Family Advocacy clients
• Other job duties as requested by the Director of Program Services

JOB REQUIREMENTS AND QUALIFICATIONS:

Education:

• Bachelor’s degree in human services, social work, counseling, psychology, sociology, or related field OR a minimum of four years of full-time experience in a social service setting

Experience:

• Two year’s work experience with victims
• Public speaking experience, preferred

Knowledge Requirements:

• Must possess the ability to read, write, and speak English fluently
• Bilingual (Spanish/English) fluency is highly desirable but not required
• Strong interpersonal skills and ability to maintain professional boundaries
• Ability to communicate well orally and in writing
• Possess a high level of cultural intelligence to ensure that services are assessable and tailored to meet the individual and unique needs of clients, community members, and the MDT regarding culture, development, and special needs
• Ability to multi-task and work with diverse perspectives
• Excellent computer and technology skills, including proficiency in Microsoft Word, Excel, and PowerPoint, as well as the ability to learn and use web-based software
• Possess ability to collaborate and interact well with team members from various disciplines
• Knowledge of community resources
• Ability to maintain composure and professionalism under pressure of deadlines

Physical Requirements:

• Sitting, standing, walking, bending, stooping, reaching squatting, kneeling and other movement required in working with children
• Lifting of office materials (up to 25 lbs.)
• Moderate independent travel by private auto required

Other Information:

• Involves some evening, weekend, and holiday hours
• Will be a part of a Family Advocacy on-call rotation
• Travel may occasionally be required for educational or business purposes. It is not anticipated that any travel would last more than 2-3 days
• Must have valid driver’s license and proof of liability insurance and reliable transportation
• Expected completion of the CACTX Family Advocate Training Program, including Family Advocacy 101-201 and Comprehensive Case Management trainings (or equivalent) within their first year of employment
• Expected participation in professional development activities (ie: regular peer review, related literature, and continuing education)
• Employment is dependent upon the successful completion of a drug screening and background check, including criminal and DPFS clearances

If you have the qualifications outlined, and are interested in applying for this position,

please send a cover letter and resume to: Applicant@rockwallcac.org

The Children’s Advocacy Center for Rockwall County is an Equal Opportunity Employer.

REPORTS TO: DIRECTOR OF PROGRAM SERVICES

COMPENSATION: COMMENSURATE WITH EXPERIENCE

EXEMPT STATUS: SALARIED, NON-EXEMPT

COMMITMENT TYPE: FULL-TIME

BASE OF OPERATIONS: ROCKWALL, TX

JOB SUMMARY: The Bilingual Family Advocate provides Spanish- and English-language advocacy, interpretation, education, and support services to children and families served by CACRC. This position coordinates Family Care volunteers, supports family advocacy programs and special projects, facilitates access to community resources, and collaborates with multidisciplinary partners and agency staff to promote client safety, support, and healing.

ESSENTIAL FUNCTIONS:

• Serve as the primary Family Advocate for Spanish-speaking clients, provide crisis intervention, advocacy, referrals, and ongoing support throughout the investigative and healing process
• Educate and support non-offending caregivers regarding CACRC services, the forensic interview process, MDT response, victims’ rights, child abuse dynamics, Crime Victims Compensation, Texas IVSS, medical evaluations, court proceedings, and available community resources
• Maintain communication with clients, MDT partners, and service providers to facilitate referrals, coordinate services, and ensure appropriate follow-up and case support
• Participate in Comprehensive Case Management (CCM), including weekly CCM meetings, monthly staffing/support sessions, and mental health briefings, Strategy Sessions, and Special Staffings
• Document services provided for timely reports and maintain accurate family advocacy records
• Provide medical and court accompaniment as needed
• Translate non-legal documents and provide interpretation services for program services clients
• Provide back-up Family Advocacy services, as needed, for non-Spanish speaking clients including client intake, trauma and suicide screenings, needs assessments, crisis intervention, and coordination of services in accordance with agency protocols
• Recruit, train, schedule, supervise, and serve as the primary point of contact for Family Care volunteers supporting Program Services
• Coordinate Family Care coverage for forensic interviews, advocacy services, and other client support activities, providing direct service when volunteer coverage is unavailable
• Serve as the primary point of contact for Family Advocacy volunteers during on-site activities
• Maintain Family Advocacy resources, including client educational materials, resource displays, referral information, and volunteer support materials
• Coordinate and support Family Advocacy Special Projects (i.e. Back to school, Holiday Assistance, etc.), this includes working with the Development staff and Volunteers
• Manage Family Advocacy resources, including on-site client materials, resource displays, and resource binders
• Develop and maintain relationships with community partners to enhance resource availability and referral opportunities for Family Advocacy clients
• Other job duties as requested by Director of Program Services

JOB REQUIREMENTS AND QUALIFICATIONS:

Education:

• Bachelor’s degree in human services, social work, counseling, psychology, sociology, or related field OR a minimum of four years of full-time experience in a social service setting

Experience:

• Work experience with child abuse victims and their families, preferred
• Experience as a Victim Advocate or with an MDT partner agency

Knowledge Requirements:

• Must possess the ability to read, write, and speak English fluently
• Bilingual (Spanish/English) fluency is required
• Strong interpersonal skills and ability to maintain professional boundaries
• Ability to communicate well orally and in writing
• Working knowledge of trauma informed care
• Possess a high level of cultural intelligence to ensure that services are assessable and tailored to meet the individual and unique needs of clients, community members, and the MDT regarding culture, development, and special needs
• Ability to multi-task and work with diverse perspectives
• Excellent computer and technology skills, including proficiency in Microsoft Word, Excel, and PowerPoint, as well as the ability to learn and use web-based software
• Possess ability to collaborate and interact well with team members from various disciplines
• Knowledge of community resources
• Ability to maintain composure and professionalism under pressure of deadlines

Physical Requirements:

• Sitting, standing, walking, bending, stooping, reaching squatting, kneeling and other movement required in working with children
• Lifting of office materials (up to 25 lbs.)
• Moderate independent travel by private auto required

Other Information:

• Involves some evening, weekend, and holiday hours
• Will be a part of a Family Advocacy on-call rotation
• Travel may occasionally be required for educational or business purposes. It is not anticipated that any travel would last more than 2-3 days
• Must have valid driver’s license and proof of liability insurance and reliable transportation
• Expected completion of the CACTX Family Advocate Training Program, including Family Advocacy 101-201 and Comprehensive Case Management trainings (or equivalent) within their first year of employment
• Expected participation in professional development activities (ie: regular peer review, related literature, and continuing education)
• Employment is dependent upon the successful completion of a drug screening and background check, including criminal and DPFS clearances

If you have the qualifications outlined, and are interested in applying for this position,

please send a cover letter and resume to: Applicant@rockwallcac.org

The Children’s Advocacy Center for Rockwall County is an Equal Opportunity Employer.

We are no longer accepting applicants for the Spring 2026 semester.