REPORTS TO: DIRECTOR OF PROGRAM SERVICES

COMPENSATION: COMMENSURATE WITH EXPERIENCE

EXEMPT STATUS: SALARIED, NON-EXEMPT

COMMITMENT TYPE: FULL-TIME

BASE OF OPERATIONS: ROCKWALL, TX

JOB SUMMARY: The Family Advocate provides trauma-informed advocacy, crisis intervention, education, and ongoing support to non-offending caregivers and families served by CACRC. This position coordinates services throughout the investigative process, facilitates access to community resources, participates in multidisciplinary case management, and serves as a liaison among families, MDT partners, and agency staff to promote client safety, support, and healing.

ESSENTIAL FUNCTIONS:

• Serve as the primary family advocate for assigned clients and serve as the primary point of contact for non-offending caregivers, providing support throughout the investigative and healing process
• Educate and support non-offending caregivers regarding CACRC services, the forensic interview process, MDT response, victims’ rights, child abuse dynamics, Crime Victims Compensation, Texas IVSS, medical evaluations, court proceedings, and available community resources
• Assist non-offending caregivers with intake paperwork, explain the role of CACRC, the forensic interview process, available services, and victims’ rights
• Participate in Comprehensive Case Management (CCM), including weekly CCM meetings, monthly staffing/support sessions, and mental health briefings
• Administer Trauma and suicide screenings along with brief in-office interventions
• Assess client needs for CACRC services and community resources and make referrals in accordance with agency protocol
• Provide initial caregiver and follow-up surveys
• Provide long-term family advocacy for clients whose needs are identified during the forensic interview and are connected to an ongoing investigation
• Educate families about the medical evaluation process, assist with scheduling, and provide or arrange medical accompaniment as requested
• Provide crisis-intervention and ongoing support services within appropriate time frames
• Provide court education and accompaniment as needed
• Document services provided for timely reports and maintain accurate family advocacy records
• Serve as a liaison between CACRC clients, the Director of Program Services, Family Support Specialist, and MDT members to support coordinated service delivery
• Assist the Director of Program Services by serving as a primary Family Advocacy contact for inquiries related to Family Advocacy both internally and externally
• Participate in monthly Strategy Session and Special Staffings
• Manage screening and intervention materials to communicate supply, process, or documentation needs to the Director of Program Services as appropriate
• Assist with coordination of family advocacy programs, including Back to School, Holiday Assistance, Family Care, and other Family Support initiatives as needed
• Develop and maintain relationships with community partners to enhance resource availability and referral opportunities for Family Advocacy clients
• Other job duties as requested by the Director of Program Services

JOB REQUIREMENTS AND QUALIFICATIONS:

Education:

• Bachelor’s degree in human services, social work, counseling, psychology, sociology, or related field OR a minimum of four years of full-time experience in a social service setting

Experience:

• Two year’s work experience with victims
• Public speaking experience, preferred

Knowledge Requirements:

• Must possess the ability to read, write, and speak English fluently
• Bilingual (Spanish/English) fluency is highly desirable but not required
• Strong interpersonal skills and ability to maintain professional boundaries
• Ability to communicate well orally and in writing
• Possess a high level of cultural intelligence to ensure that services are assessable and tailored to meet the individual and unique needs of clients, community members, and the MDT regarding culture, development, and special needs
• Ability to multi-task and work with diverse perspectives
• Excellent computer and technology skills, including proficiency in Microsoft Word, Excel, and PowerPoint, as well as the ability to learn and use web-based software
• Possess ability to collaborate and interact well with team members from various disciplines
• Knowledge of community resources
• Ability to maintain composure and professionalism under pressure of deadlines

Physical Requirements:

• Sitting, standing, walking, bending, stooping, reaching squatting, kneeling and other movement required in working with children
• Lifting of office materials (up to 25 lbs.)
• Moderate independent travel by private auto required

Other Information:

• Involves some evening, weekend, and holiday hours
• Will be a part of a Family Advocacy on-call rotation
• Travel may occasionally be required for educational or business purposes. It is not anticipated that any travel would last more than 2-3 days
• Must have valid driver’s license and proof of liability insurance and reliable transportation
• Expected completion of the CACTX Family Advocate Training Program, including Family Advocacy 101-201 and Comprehensive Case Management trainings (or equivalent) within their first year of employment
• Expected participation in professional development activities (ie: regular peer review, related literature, and continuing education)
• Employment is dependent upon the successful completion of a drug screening and background check, including criminal and DPFS clearances

If you have the qualifications outlined, and are interested in applying for this position,

please send a cover letter and resume to: Applicant@rockwallcac.org

The Children’s Advocacy Center for Rockwall County is an Equal Opportunity Employer.

REPORTS TO: DIRECTOR OF PROGRAM SERVICES

COMPENSATION: COMMENSURATE WITH EXPERIENCE

EXEMPT STATUS: SALARIED, NON-EXEMPT

COMMITMENT TYPE: FULL-TIME

BASE OF OPERATIONS: ROCKWALL, TX

JOB SUMMARY: The Bilingual Family Advocate provides Spanish- and English-language advocacy, interpretation, education, and support services to children and families served by CACRC. This position coordinates Family Care volunteers, supports family advocacy programs and special projects, facilitates access to community resources, and collaborates with multidisciplinary partners and agency staff to promote client safety, support, and healing.

ESSENTIAL FUNCTIONS:

• Serve as the primary Family Advocate for Spanish-speaking clients, provide crisis intervention, advocacy, referrals, and ongoing support throughout the investigative and healing process
• Educate and support non-offending caregivers regarding CACRC services, the forensic interview process, MDT response, victims’ rights, child abuse dynamics, Crime Victims Compensation, Texas IVSS, medical evaluations, court proceedings, and available community resources
• Maintain communication with clients, MDT partners, and service providers to facilitate referrals, coordinate services, and ensure appropriate follow-up and case support
• Participate in Comprehensive Case Management (CCM), including weekly CCM meetings, monthly staffing/support sessions, and mental health briefings, Strategy Sessions, and Special Staffings
• Document services provided for timely reports and maintain accurate family advocacy records
• Provide medical and court accompaniment as needed
• Translate non-legal documents and provide interpretation services for program services clients
• Provide back-up Family Advocacy services, as needed, for non-Spanish speaking clients including client intake, trauma and suicide screenings, needs assessments, crisis intervention, and coordination of services in accordance with agency protocols
• Recruit, train, schedule, supervise, and serve as the primary point of contact for Family Care volunteers supporting Program Services
• Coordinate Family Care coverage for forensic interviews, advocacy services, and other client support activities, providing direct service when volunteer coverage is unavailable
• Serve as the primary point of contact for Family Advocacy volunteers during on-site activities
• Maintain Family Advocacy resources, including client educational materials, resource displays, referral information, and volunteer support materials
• Coordinate and support Family Advocacy Special Projects (i.e. Back to school, Holiday Assistance, etc.), this includes working with the Development staff and Volunteers
• Manage Family Advocacy resources, including on-site client materials, resource displays, and resource binders
• Develop and maintain relationships with community partners to enhance resource availability and referral opportunities for Family Advocacy clients
• Other job duties as requested by Director of Program Services

JOB REQUIREMENTS AND QUALIFICATIONS:

Education:

• Bachelor’s degree in human services, social work, counseling, psychology, sociology, or related field OR a minimum of four years of full-time experience in a social service setting

Experience:

• Work experience with child abuse victims and their families, preferred
• Experience as a Victim Advocate or with an MDT partner agency

Knowledge Requirements:

• Must possess the ability to read, write, and speak English fluently
• Bilingual (Spanish/English) fluency is required
• Strong interpersonal skills and ability to maintain professional boundaries
• Ability to communicate well orally and in writing
• Working knowledge of trauma informed care
• Possess a high level of cultural intelligence to ensure that services are assessable and tailored to meet the individual and unique needs of clients, community members, and the MDT regarding culture, development, and special needs
• Ability to multi-task and work with diverse perspectives
• Excellent computer and technology skills, including proficiency in Microsoft Word, Excel, and PowerPoint, as well as the ability to learn and use web-based software
• Possess ability to collaborate and interact well with team members from various disciplines
• Knowledge of community resources
• Ability to maintain composure and professionalism under pressure of deadlines

Physical Requirements:

• Sitting, standing, walking, bending, stooping, reaching squatting, kneeling and other movement required in working with children
• Lifting of office materials (up to 25 lbs.)
• Moderate independent travel by private auto required

Other Information:

• Involves some evening, weekend, and holiday hours
• Will be a part of a Family Advocacy on-call rotation
• Travel may occasionally be required for educational or business purposes. It is not anticipated that any travel would last more than 2-3 days
• Must have valid driver’s license and proof of liability insurance and reliable transportation
• Expected completion of the CACTX Family Advocate Training Program, including Family Advocacy 101-201 and Comprehensive Case Management trainings (or equivalent) within their first year of employment
• Expected participation in professional development activities (ie: regular peer review, related literature, and continuing education)
• Employment is dependent upon the successful completion of a drug screening and background check, including criminal and DPFS clearances

If you have the qualifications outlined, and are interested in applying for this position,

please send a cover letter and resume to: Applicant@rockwallcac.org

The Children’s Advocacy Center for Rockwall County is an Equal Opportunity Employer.

We are no longer accepting applicants for the Spring 2026 semester.